FAQs
1. What is your return policy?
We want you to love your purchase! However, we only accept returns for items that arrive damaged. If your item is damaged upon arrival, please contact us (shawlsbysonika@yahoo.com) within 7 days of receiving your order for assistance.
What are your shipping rates?
We offer a flat shipping rate of $6 for all domestic orders within the USA. Please contact us for pricing on international shipments (shawlsbysonika@yahoo.com).
How long will it take for my order to arrive?
Orders typically ship within 1-3 business days. Once shipped, you can expect delivery within 3-7 business days, depending on your location.
Do you ship internationally?
Currently, we only ship within the United States. We hope to expand our shipping options in the future! If you would like to place an order to ship internationally, please contact us (shawlsbysonika@yahoo.com).
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status online.
What payment methods do you accept?
We accept all major credit cards for your convenience.
Do you offer gift wrapping or special packaging?
At this time, we do not offer gift wrapping services. However, all our items are packaged with care to ensure they arrive in perfect condition.
How can I contact customer service?
For any inquiries or assistance, please reach out to our customer service team via email at shawlsbysonika@yahoo.com or through our contact form which can be found at the footer of our website.
Are there any promotions or discounts available?
Be sure to check our website regularly for any holiday sales and sign up for our newsletter to receive exclusive offers and updates!
How do I care for my accessories?
To keep your shawls looking their best, avoid exposing them to moisture and store them in a cool, dry place. For specific care instructions, please refer to each product description.